Refund Policy

Effective Date: 07/01/2026

Customer Satisfaction:
At MSPRS LLC your satisfaction is our top priority. If you are unsatisfied with your purchase within 30 days of receiving your order, please contact us at support@mspeptideco.com. We are committed to assisting you and ensuring a positive experience.

Returns & Refunds:
We accept returns within 30 days of the order placement. To initiate the return process, email support@mspeptideco.com, and a team member will assist you. Please note that opened and/or used products are the researcher’s responsibility to maintain. Used, open, tampered with in any form, or improperly stored products are not eligible for return or refund.

Return Eligibility:

  1. Incorrect Products: If the product you received is incorrect, please contact us at support@mspeptideco.comwith the name of the product ordered, the name of the product received, and the date the item was received for our review. More information may be requested, including images of the received product and tracking information before the next steps can be determined.

  2. Unsatisfactory Products: If you are dissatisfied with your purchase, you can reach out to us at support@mspeptideco.comfor next steps.

  3. Missing Products: If any items are missing from your order, please contact us at support@mspeptideco.comfor next steps. We may ask for additional information, including the condition of your parcel upon arrival.

  4. Exchanges: Due to safety and sterility concerns, exchanges are not accepted on any product. It is the purchaser’s responsibility to verify that the correct product(s) are being ordered at the time of purchase.

Return Process:

  1. Contact us at support@mspeptideco.com within 30 days of receiving your order.

  2. Provide the reason for the return and include pictures of the product.

  3. Our team will review your request and determine whether a refund is applicable.

  4. If the return is approved, we will provide instructions on the return process.

Refund Process:

  • Once the returned items are verified, we will process your exchange or refund accordingly.

  • Refunds will be issued to the original payment method.

Note: Opened or visibly tampered items will not be accepted for return.

We appreciate your understanding and strive to ensure a smooth and satisfactory experience for all our customers. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing MSPRS LLC!

Contact Information:
MSPRS LLC
Email: support@mspeptide.com